Sending material for repair

The procedure to ship products for repairing is as follows:

Procedures

  1. Ask the Help Desk service for the return number (PLS)

    You can request the PLS return number via email at suptec@asem.it by providing the following information:

    • Full company name including address, telephone number, and contact person’s name
    • Product serial number
    • In case of sending a loose part, please indicate the serial number of the PC from which it was removed
    • Detailed description of the detected defect/failure
    • Any triangulation shipments must be reported via email at the time of request

    For further information, support can be reached at +39 0432967250 during the following hours:

    • from Monday to Friday 09.00 to 12.30 and from 13.30 to 17.30
  2. Heading of shipping document and destination of material:
    ASEM S.r.l. con Socio Unico
    via Buia, 4
    33011 Artegna (UD) – Italy
  3. Reason for shipping
    Return for repairs
  4. Please indicate the number of our PLS document in the notes. Also, write the PLS number on the outside of the box when shipping.

Shipping fees

For in-warranty materials:

Outbound shipping at customer's expense (EXW our plant in Artegna - UD) and return at the expense of ASEM S.r.l. con Socio Unico

For out-of-warranty materials:

Outbound shipment and return at customer’s expence