Request support

Phone: +39 0432 967250
Fax: +39 0432 977465
Email:

Opening time

Monday - Friday
9:00 - 12:30 / 14:00 - 17:30

Only for requests regarding hardware and/or operating system.
For requests regarding software (Premium HMI, Codesys, Ubiquity, QStudio, Factory Talk Optix, Factory Talk Remote Access, Factory Talk HUB) click here.

Hardware support

Phone: +39 0362 859124
Fax: +39 0362 859121
Email:

Asem Remote Support Tool (TeamViewer v.11.0)

http://get.teamviewer.com/asemsup

Opening time

Monday - Friday
9:00 - 12:30 / 14:00 - 17:30

Only for requests regarding software (Premium HMI, Codesys, Ubiquity, QStudio, Factory Talk Optix, Factory Talk Remote Access, Factory Talk HUB).

Software assistance

A simple and quick tool to request and monitor all the support and product repairing procedures, aimed to shorten times and improve the process efficiency, ensuring the highest satisfaction and transparency for the customer. It is possible to obtain access credentials to the platform requesting the assistance of the technical support.

Go to Help Desk