Technical Support

ASEM offers wide-ranging, complete after-sales technical support. The staff who deal with this handle questions on the entire range of products skilfully, quickly, and efficiently.

After-sales service provides:

Help Desk On-Line

The simple, quick, new instrument to request and monitor the entire phase of service and repair of the product with the objective of shortening the time required and improving the efficiency of the process while ensuring the client with the utmost satisfaction and transparency.

Press the key to access the online service

You can phone our staff in the service department, and they will give you complete, prompt advice on how to resolve your problems.

Hotline contacts:


Phone: +39 0432 967250        Hours: Mon ÷ Fri          09:00 ÷ 12:30     14:00 ÷ 17:30
Fax:       +39 0432 977465
Email:  Write a mail

Software and Systems:

Phone: +39 0362 859124        Hours: Mon ÷ Fri          09:00 ÷ 12:30     14:00 ÷ 17:30
Fax:       +39 0362 859121
Email:  Write a mail
Remote support tool: | Go to TeamViewer v.11.10

Procedures for sending material for repair

The following are the required procedures for sending material for repair:

A. You must ask the Help Desk of Asem S.p.A. in advance for the return number (RMA)

You can ask for this number by phone at +39 0432967250 with the following hours:

  • from Monday to Friday 09.00 to 12.30 and from 13.30 to 17.30.

You can also ask for the return number by fax (at +39 0432 977465) or by email at in both cases you must provide the following information:

  • Company name in full including address, telephone number and name of the person to contact
  • Product serial number (13 capital alphanumeric characters that start with “0” (zero), e.g. “0AIPT70100001”
  • If a loose part is sent, the serial number must be included of the PC from which it was removed
  • Description of defect/failure discovered

B. Heading of shipping document and destination of material:

      ASEM S.p.A.
      via Buia, 4
      33011 – Artegna (UD) – Italy.

C. Reason for shipping:

      Return for repairs

D. In the notes, include the RMA number issued by the Help Desk of ASEM S.p.A

E. Shipping costs for guaranteed material:

  • outbound shipping at customer's expense (EXW our plant in Artegna – UD) and return at the expense of ASEM S.p.A.

F. Shipping expenses for material not covered by guarantee:

  • outbound shipping and return at expense of client.